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  1. #1
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    hp lj m451dn "jam in tray 3" doesn't have tray 3

    Has anyone seen this jam error on printer that doen'nt have a tray 3 option? I updated the firmware with no luck???


  2. #2
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: hp lj m451dn "jam in tray 3" doesn't have tray 3

    Is it jammed when you turn it on, or does it jam sometimes and you see it in the history?

    --no, I've never seen it before--


  3. #3
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: hp lj m451dn "jam in tray 3" doesn't have tray 3

    Check the paper guide position under machine. It gets out of place causing the sensor flag to be made. I have had this problem when feeding through tray one it says jammed in tray two. Other than that haven't seen that problem, worth a shot

    Izzy

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