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  1. #11
    Service Manager 1,000+ Posts theengel's Avatar
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    Nov 2011
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    North Bend
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    1,095
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    Re: Ink stains on carpet from HP T1100

    Move the machine over it. LOL. I like that.

    If I were you, I would not approach this as your problem. If you do, you're giving the customer a signal that you're at fault... when you aren't. I would approach it as trying to be helpful. Like, making a phone call and saying, "Hey some other techs told me that such and such might work... but most of them agree that the stain is here to stay. So you might think about putting a throw rug under your machine, so that if it ever leaks any more, it won't cause more damage."

    You see--you leave it in his hands, because it's ultimately his problem.


  2. #12
    Technician
    Join Date
    Sep 2015
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    5

    Re: Ink stains on carpet from HP T1100

    Well..once the ink oxidizes (dries) you might well be SOL but.

    try some Coopers D-INK - works wonders but not tried it on carpet.

    Precision rollers part number S5520 but I'm sure you can find it elsewhere.

    I deal with postage machines and their ink is indelible when oxidized..you can tell when one of my techs has had a bad day or has let himself run out of gloves. They will be red handed for days.

    We have little bitty font lawyer words on our contracts and service tickets for reasons like these.

    Last edited by Vincent128; 05-18-2017 at 06:31 PM.

  3. #13
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Jul 2016
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    Raleigh NC
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    Re: Ink stains on carpet from HP T1100

    sorry sounds like you are fucked.


  4. #14
    Field Supervisor 500+ Posts Desert Rat's Avatar
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    May 2008
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    Valley of the Sun
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    787
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    Re: Ink stains on carpet from HP T1100

    Thanks for the replies, however helpful. I will try at least one more time to get the stains out.
    I will look around for some of those items mentioned. I will also check into using a drop cloth in the future.
    I may call zerorez and check out their empowered water.
    The best I could do is give him the service call for the stains, then it could be viewed as a settlement.



    Thank you everyone for your help.

    DR


  5. #15
    Field Supervisor 500+ Posts Desert Rat's Avatar
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    Re: Ink stains on carpet from HP T1100

    Phil,
    What is this "IPA"?

    DR


  6. #16
    Senior Tech 250+ Posts CraigW's Avatar
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    Dec 2010
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    Re: Ink stains on carpet from HP T1100

    ^^^^ Isopropyl Alcohol


  7. #17
    Senior Tech 250+ Posts
    Ink stains on carpet from HP T1100

    Ctl-Alt-Del's Avatar
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    Jul 2006
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    Re: Ink stains on carpet from HP T1100

    Hair spray works great on lots of ink so head to Walmart for the cheapest travel size you can find and see what happens.


  8. #18
    Junior Member
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    Aug 2016
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    Canton
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    Re: Ink stains on carpet from HP T1100

    I have found just hairspray will work on ink...worth a shot.


  9. #19
    Field Supervisor 500+ Posts Desert Rat's Avatar
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    May 2008
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    Valley of the Sun
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    787
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    Re: Ink stains on carpet from HP T1100

    I have alcohol and I can get hair spray. I'll put it all on the list.

    thanks everyone

    DR


  10. #20
    Senior Tech 250+ Posts
    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    346
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    9

    Re: Ink stains on carpet from HP T1100

    What is this "IPA"?
    WHO asks what is IPA?????

    Oh, sorry, wrong conversation.


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