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  1. #1
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    HP 9040 13.12.02 error

    We have tried swapping :

    finisher
    duplexer
    fuser
    left hand door
    formatter

    ALL these parts work on another like machine right next to the problem child ... I am thinking a DCC
    is needed...

    what say you?

    TIA

    note* trying to do a Paper Path Test.. setting output to upper left tray the machine will only output to the standard bin... this is with ALL the working parts from the other machine in the problem child at the same time..... never seen this shit before. yes power in on the finishers


  2. #2
    Senior Tech 100+ Posts



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    Re: HP 9040 13.12.02 error

    I use to service the 9050s in very high volume usage (million a year, 6 units) some of them had 6 million on them and never had this code, but have had duplexers fail, although you swapped it and works fine. Did you check closely the duplex connector mach side and finisher connect as well, mach side. I never had a DCC fail either, maybe I was lucky.

    When I started servicing copiers they used toaster ovens for fusers.....I'm old

  3. #3
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: HP 9040 13.12.02 error

    Quote Originally Posted by techwurk View Post
    I use to service the 9050s in very high volume usage (million a year, 6 units) some of them had 6 million on them and never had this code, but have had duplexers fail, although you swapped it and works fine. Did you check closely the duplex connector mach side and finisher connect as well, mach side. I never had a DCC fail either, maybe I was lucky.

    yes checked all connectors .. fuser - dup - finisher on both sides of connections


  4. #4
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: HP 9040 13.12.02 error

    Error code 13.12.02 JAM IN LEFT ACCESSORY
    13.12.02 Media never reached the flipper input area.

    You said it works when directed to the standard exit bin. Sounds like the actuator that directs it to the finisher or side exit tray
    Is not energizing or is stuck. I'm pretty sure there's a solenoid that does that and it may be sticking.

    Izzy

  5. #5
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: HP 9040 13.12.02 error

    Quote Originally Posted by Wild Bill View Post
    Error code 13.12.02 JAM IN LEFT ACCESSORY
    13.12.02 Media never reached the flipper input area.

    You said it works when directed to the standard exit bin. Sounds like the actuator that directs it to the finisher or side exit tray
    Is not energizing or is stuck. I'm pretty sure there's a solenoid that does that and it may be sticking.
    but you didn't fully read my post.... BOTH finishers on that one machine ( along with other parts swapped ) do NOT work... but all do work properly on another machine.. so it CANNOT be the finisher


  6. #6
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: HP 9040 13.12.02 error

    You didn't read my post. That gate is on the printer

    Izzy

  7. #7
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: HP 9040 13.12.02 error

    Quote Originally Posted by Wild Bill View Post
    You didn't read my post. That gate is on the printer
    correct on the left hand door that was swapped out


  8. #8
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: HP 9040 13.12.02 error

    Ok really im trying to help. let me explain yes there is a gate on the left hand door. Now, there is a solenoid that actuates it in the machine not on that door. Im going from memory but thats what I was trying to get at.

    Izzy

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