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  1. #1
    Senior Tech 100+ Posts
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    M3035 print quality issue

    2 cartridges were replaced to try to resolve this issue, one compatible, one OEM, no go. Highly doubt its the cartridge, but I'm gonna go back to the customers office with one of my known good ones to test.

    Stopped halfway and problem occurs before the fuser.
    Transfer roller had some debri at the left side bushing area, looked like an old dead dried lizard. Removed the GEICO gecko and thought that might be it, but not.

    Here are the samples:

    scan_Page_1_Page_1.jpgscan_Page_1_Page_2.jpg

    Customer looking to replace this old MFP, I agree, but any thoughts on this problem would help on this decision.

    Thanks!


  2. #2
    Senior Tech 250+ Posts
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    Re: M3035 print quality issue

    ECU

    Have replaced a bunch on the P3005. The M3035 is just a P3005 with a scanner on top.


  3. #3
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: M3035 print quality issue

    My guess would be the transfer roller.


  4. #4
    Master Of The Obvious 10,000+ Posts
    M3035 print quality issue

    blackcat4866's Avatar
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    Re: M3035 print quality issue

    What repeating interval? Do you have a ruler? =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Re: M3035 print quality issue

    Quote Originally Posted by buzz View Post
    2 cartridges were replaced to try to resolve this issue, one compatible, one OEM, no go. Highly doubt its the cartridge, but I'm gonna go back to the customers office with one of my known good ones to test.

    Stopped halfway and problem occurs before the fuser.
    Transfer roller had some debri at the left side bushing area, looked like an old dead dried lizard. Removed the GEICO gecko and thought that might be it, but not.

    Here are the samples:

    scan_Page_1_Page_1.jpgscan_Page_1_Page_2.jpg

    Customer looking to replace this old MFP, I agree, but any thoughts on this problem would help on this decision.

    Thanks!
    Seems like black drun/ cleaner blade problem

    Sent from my SGH-I317M using Tapatalk


  6. #6
    Senior Tech 100+ Posts
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    Re: M3035 print quality issue

    ok, i'm officially fired.

    i believed the customer at his word who tried multiple toners with the same issue and was gullible to belee' dat.

    i went there with my own "known" good toner and the image cleared up!!!!



    Thanks for your responses, sorry for wasting your time


  7. #7
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: M3035 print quality issue

    Oh, you should know better than to trust a customer.


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