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  1. #1
    Technician
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    hp laserjet c 500 has a line in copies

    Hi friendsI have an hp LaserJet c500, it has a black thin line in the middle of the copies only when photcopying.Printing from a computer is fine, the copies are clean when printing. The black thin line comes on using both glass and ADF and I tried cleaning optics, nothing changed, could there any other cause leading to that line? Am stuckI need some help from you please.RegardsSema


  2. #2
    Technician
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    Re: hp laserjet c 500 has a line in copies

    Did you check the black laser?


  3. #3
    Senior Tech 250+ Posts
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    Re: hp laserjet c 500 has a line in copies

    Sounds like there is a TINY blob of pen ink or a TINY blob of gunk on both the slit and flatbed glass somewhere. Have seen both. CAREFULLY (using a flashlight - this is how I figured out my issue) examine BOTH the slit and flat bed glass for ink/gunk, etc. Also make sure the white background is CLEAN.


  4. #4
    Service Manager 1,000+ Posts Phil B.'s Avatar
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    Re: hp laserjet c 500 has a line in copies

    Quote Originally Posted by Dadofmykids View Post
    Did you check the black laser?
    that would show during printing .. he only has problem when copying ... I agree with double checking the optics in the scanner area.. class and lamp area.


  5. #5
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: hp laserjet c 500 has a line in copies

    It wouldn't be in the slitglass. Possibly dirt on the scanner itself. More than likely, you'll have to replace the entire scanner assembly.


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