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  1. #1
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    DesignJet 500 prime tube procedure

    Hi all, does anyone know how to cancel the "prime tube procedure " in this printer, I accidentally activated the prime tube procedure but I don't have the setup heads. Is there a way to cheat this procedure. Any help appreciated


  2. #2
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    DesignJet 500 prime tube procedure

    Kiran Otter's Avatar
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    Re: DesignJet 500 prime tube procedure

    I found this by searching Google.

    https://h30434.www3.hp.com/t5/Inkjet...l/td-p/4151210

    I'd like to know if this works.

    Kiran


  3. #3
    Technician pebkac's Avatar
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    Re: DesignJet 500 prime tube procedure

    I ran into this problem recently. I wasn't able to bypass the priming procedure, and ended up buying a set of setup heads. The moral of this story is don't start the tube replacement procedure if you're using a syringe to prime the tubes. Janky aftermarket stuff.

    The linked instructions include "press ALL PRINTHEADS FULL," and I'm not sure what that means. At no point was that option presented on the control panel, and I tried various permutations of installing and removing printheads and restarting the device.

    The printer had a few empty inks on my first visit, as well. Maybe that killed my chances.

    Last edited by pebkac; 08-07-2017 at 09:02 PM. Reason: Formatting snafu.

  4. #4
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    Re: DesignJet 500 prime tube procedure

    Thanks Kiran, I did exactly as that link you sent and it actually worked. I now have a working printer.


  5. #5
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    DesignJet 500 prime tube procedure

    Kiran Otter's Avatar
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    Re: DesignJet 500 prime tube procedure

    Awesome!


  6. #6
    Technician pebkac's Avatar
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    Re: DesignJet 500 prime tube procedure

    Quote Originally Posted by taskalfa View Post
    Thanks Kiran, I did exactly as that link you sent and it actually worked. I now have a working printer.
    What did you do when it said "press ALL PRINTHEADS FULL"? Was that an option presented on the control panel?


  7. #7
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    Re: DesignJet 500 prime tube procedure

    Quote Originally Posted by pebkac View Post
    What did you do when it said "press ALL PRINTHEADS FULL"? Was that an option presented on the control panel?
    So remove original p/heads, close but don't put in anything, printhead stations goes to home and gives 02.08 error, switch off switch on then asks to open p/head cover push enter then asks if heads some with ink or none with ink, chose some with inks, then goes to home and completes process. So I physically didn't have to put in setup heads.


  8. #8
    Technician pebkac's Avatar
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    Re: DesignJet 500 prime tube procedure

    Curious. Seems like there might be some firmware differences. Or having an empty ink tank might mess up the process.

    Learned my lesson, anyway.


  9. #9
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Re: DesignJet 500 prime tube procedure

    I think your issue was you had empty ink tanks. You need ink in the plotter for it to complete the priming procedure.


  10. #10
    Technician pebkac's Avatar
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    Re: DesignJet 500 prime tube procedure

    Quote Originally Posted by Brandon55 View Post
    You need ink in the plotter for it to complete the priming procedure.
    Of course you do. However, the topic of this thread is aborting the prime tubes procedure, not seeing it through.


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