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  1. #1
    Field Supervisor 500+ Posts
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    HP laserjet 600 m602 (13.A2.D2)

    i have the above machine jamming from tray 2 only. half of the page is out of the exit unit with no image on the document.
    tray 2 pickup, feed and seperation rollers have been replaced.
    tray is set to A4.
    swapped tray 2 with tray 3 and still the same.
    cleaned the reg sensor.
    tray 3 prints perfectly fine.
    small white gear between pickup and feed roller looks good with no damage.

    any ideas?


  2. #2
    Technician ricoh_rockstar's Avatar
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    Re: HP laserjet 600 m602 (13.A2.D2)

    Try checking the paper pickup solenoid, sometimes they get sticky and cause the paper to stop halfway through.

    Good Luck!


  3. #3
    Service Manager 1,000+ Posts Phil B.'s Avatar
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    Re: HP laserjet 600 m602 (13.A2.D2)

    Quote Originally Posted by ash_572 View Post
    i have the above machine jamming from tray 2 only. half of the page is out of the exit unit with no image on the document.
    tray 2 pickup, feed and seperation rollers have been replaced.
    tray is set to A4.
    swapped tray 2 with tray 3 and still the same.
    cleaned the reg sensor.
    tray 3 prints perfectly fine.
    small white gear between pickup and feed roller looks good with no damage.

    any ideas?
    does the print driver match what is in tray 2? size .. type weight?


  4. #4
    Senior Tech 100+ Posts
    HP laserjet 600 m602 (13.A2.D2)


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    Re: HP laserjet 600 m602 (13.A2.D2)

    There is an adhesive damping strip on the solenoid arm applied at the factory that sometimes turns to goo and causes the arm to momentarily stick, common on many, many HP printers

    When I started servicing copiers they used toaster ovens for fusers.....I'm old

  5. #5
    Senior Tech 250+ Posts
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    Re: HP laserjet 600 m602 (13.A2.D2)

    There is an adhesive damping strip on the solenoid arm applied at the factory that sometimes turns to goo and causes the arm to momentarily stick, common on many, many HP printers

    Not likely on the M600 series......yet.

    Had exact issue a couple of months ago. It turned out a flag on the paper feed shaft broke off and wasn't "telling the sensor" the correct state.

    RM1-8424 - Paper Feed Shaft

    I had pictures, but, they've long since been deleted.


  6. #6
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: HP laserjet 600 m602 (13.A2.D2)

    By 'paper feed shaft', do you mean the shaft with the feed roller on it, or something else?


  7. #7
    Senior Tech 250+ Posts
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    Re: HP laserjet 600 m602 (13.A2.D2)


  8. #8
    Senior Tech 100+ Posts
    HP laserjet 600 m602 (13.A2.D2)


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    Re: HP laserjet 600 m602 (13.A2.D2)

    Quote Originally Posted by Lance15 View Post
    Not likely on the M600 series......yet.

    Had exact issue a couple of months ago. It turned out a flag on the paper feed shaft broke off and wasn't "telling the sensor" the correct state.

    RM1-8424 - Paper Feed Shaft

    I had pictures, but, they've long since been deleted.
    Why not yet, I have seen it happening on the 4014/15 series a number of times, same age printers

    When I started servicing copiers they used toaster ovens for fusers.....I'm old

  9. #9
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: HP laserjet 600 m602 (13.A2.D2)

    The 4015 is the older version of M600


  10. #10
    Senior Tech 100+ Posts
    HP laserjet 600 m602 (13.A2.D2)


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    Re: HP laserjet 600 m602 (13.A2.D2)

    Quote Originally Posted by theengel View Post
    The 4015 is the older version of M600
    M600 have been out there for over 5 years, 4014 a little longer. All i'm saying is to check the adhesive strip on the arm, not saying it is the definitive cause

    When I started servicing copiers they used toaster ovens for fusers.....I'm old

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