Designjet T790 error 01.0.10

**musthafavi** · 12-23-2017

While initializing Designjet T790 plotter show up the error code 01.0:10

**Lance15** · 12-23-2017

01.0.YZ
Communication with Engine PCA failed

The .10 part (.YZ) indicates "replace" as the Recovery Action.

Reseat the formatter

If no change:

Replace the Engine PCA
Replace the Formatter

NOTE: For Revision B printers, the Formatter and Hard Disk are replaced as a single part.

**Kiran Otter** · 12-24-2017

I think there's a 3V battery on the formatter.. make sure it's not dead. That seems to cause odd errors.

I had a T1100 with the same error; at first it appeared that it was the power supply, and replacing it got it to work again.. for a week. Then it did the same thing. Thinking the PSU was defective, I replaced it under warranty.. but the new one didn't get the printer working. We then tried a new Engine PCA.. and then a new formatter. The printer then worked for a week or two, and went back to the same error. I told the customer it was hopeless. I never did find out what was causing the error.

I wish I knew what more to suggest!

Kiran

**musthafavi** · 12-24-2017

Originally Posted by Kiran Otter

I think there's a 3V battery on the formatter.. make sure it's not dead. That seems to cause odd errors.

I had a T1100 with the same error; at first it appeared that it was the power supply, and replacing it got it to work again.. for a week. Then it did the same thing. Thinking the PSU was defective, I replaced it under warranty.. but the new one didn't get the printer working. We then tried a new Engine PCA.. and then a new formatter. The printer then worked for a week or two, and went back to the same error. I told the customer it was hopeless. I never did find out what was causing the error.

I wish I knew what more to suggest!

Kiran

I forget mentioned below symptoms in my post

LED's status in the Back

1. ON
2. ON
3. Flashing