HP M5035 49.ff03 and 30.01.34

[TayTayTheTechnician]

Hello! I have an issue with an HP M5035 with firmware version 48.430.1. End user updated to windows server 2016. All HP's started throwing 49.ff03 errors. I instructed IT to update firmware (red tape sort of situation, not allowed to update firmware for this contract).

He started to update firmware on the M5035 locally and it did not complete.

Upon my arrival, machine states reload firmware and copy and fax functions are unavailable due to a 30.01.34 error.

Shut down, removed back panels and rebooted. cold reset, then after boot finished, same 30.01.34 error and all SCB lights are solid green on board. Power cycled and then I was stuck at the 49.ff03 error with ethernet disconnected. tried booting with no hdd connection, jet direct card, for fax. no change.

Booted without formatter and completed engine test (not sure what this was supposed to prove but it felt necessary).

I am finding little information other than it being a firmware issue. I saw somewhere that he may have completed firmware update but without SCB packet? I'm curious if it is just an incompatibility with windows server 2016 and the m5035, or if the firmware upgrade just got a bit screwed up.

does anyone have any experience with M5035 and windows server 2016?

[Lance15]

The 49 error being exhibited may very well be the update to Server 2016. If they also use this server as the printserver, they should update to the latest driver (Universal Print Driver - UPD).

As for the failed update. The firmware package contains all required firmware components. Do you know if they were using Web JetAdmin to update the firmware or FTP? The readme file for this firmware revision specifically states that a manual power cycle must be performed to complete the update. It should have shown this on the control panel once the firmware load was complete.

[Wild Bill]

It sounds like they screwed up the the firmware install. Try to reinstall using a laptop and usb connection.

[TayTayTheTechnician]

The 49 error being exhibited may very well be the update to Server 2016. If they also use this server as the printserver, they should update to the latest driver (Universal Print Driver - UPD).

As for the failed update. The firmware package contains all required firmware components. Do you know if they were using Web JetAdmin to update the firmware or FTP? The readme file for this firmware revision specifically states that a manual power cycle must be performed to complete the update. It should have shown this on the control panel once the firmware load was complete.

It was ftp, thanks for the response!

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[TayTayTheTechnician]

So it looks like when the end user updated the firmware, they ceased up the formatter. According to the tech support guy I was speaking with, he has gotten tons of calls about that this week. Something about the current firmware being uploaded through any means other than the web interface is causing it. He said I even need to replace the hdd. Will report back after installing parts tomorrow.

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[theengel]

I cringe every time I have to do a firmware update. Seems like so much can go wrong, and destroy the formatter or HD.

[TayTayTheTechnician]

I cringe every time I have to do a firmware update. Seems like so much can go wrong, and destroy the formatter or HD.

Pretty much!

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[Phil B.]

do a cold reset then reload firmware

[TayTayTheTechnician]

do a cold reset then reload firmware

Tried that quite a few times unfortunately

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