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  1. #1
    Senior Tech 100+ Posts Service@PRT's Avatar
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    HP DesignJet 500 warning code..

    A client called for no power on this machine and found out that power supply is dead. So we are lucky we got the same machine in the office and we changed the power supply. After replacing the power supply and it turn on and print but suddenly there is this warning..

    Warning: 0x7010002
    Task: tSwitcherCroxy
    File: rasterpack.c
    Line: 974

    And i can't find it anywhere on net or manuals.

    I hope someone got an idea about this warning.

    Thank you.


    Sent from my HUAWEI VNS-L21 using Tapatalk



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  2. #2
    Service Manager 1,000+ Posts
    HP DesignJet 500 warning code..

    Kiran Otter's Avatar
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    Re: HP DesignJet 500 warning code..

    Does the printer have any accessory cards installed, such as the HP/GL2 or hard drive? Have you removed them and tried printing?

    Is there no other error message when this occurs? Usually that info you displayed is after an error occurs and pressing enter (or down, I forget) to get more info. The initial error code is much more telling.

    Kiran

  3. #3
    Senior Tech 100+ Posts Service@PRT's Avatar
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    Re: HP DesignJet 500 warning code..

    Quote Originally Posted by Kiran Otter View Post
    Does the printer have any accessory cards installed, such as the HP/GL2 or hard drive? Have you removed them and tried printing?

    Is there no other error message when this occurs? Usually that info you displayed is after an error occurs and pressing enter (or down, I forget) to get more info. The initial error code is much more telling.

    Kiran
    Its the only message there is. Nope. Didnt remove anything else except the power supply. I will check again tomorrow when i go back there and check error log.

    Sent from my HUAWEI VNS-L21 using Tapatalk



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    Just make sure you are open in all aspects of comments.

  4. #4
    Service Manager 1,000+ Posts
    HP DesignJet 500 warning code..

    Kiran Otter's Avatar
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    Re: HP DesignJet 500 warning code..

    Also, do you get this error when trying to print a windows test page? Or does it do it no matter what you are trying to print? Make sure it's not job related.

    Make sure you have the correct driver installed. i.e. don't use the HP/GL2 driver on a printer without having the HP/GL2 accessory card installed. Don't use the 510 driver on the 500. Don't use the 42" driver on a 24" printer. And a misconfigured printer such as a laser printer, pointed to the same IP address as the 500, can cause all kinds of weird errors.

    Also always make sure the driver is set to process the job in the computer. Depending on the version of Windows, this option appears in different places. This takes the workload off the printer and improves printing/processing time dramatically.

    explorer_2017-06-24_08-07-26.jpg
    incomputer.jpg

    Kiran

  5. #5
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: HP DesignJet 500 warning code..

    And make sure you get the job out of the queue.

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