The machine is in a hospital. Two regular trays and #4 is a large capacity. They print armbands from tray 2, labels from tray 3 and 4 is plain. Labels are about 1 inch by 3 inches. The image is not centered on the labels. It has one digit of the info off the edge to the right , if holding the labels upright. The media needs to go to the rear of the machine by about 3mm. If I put the media in tray 2, the digit is back inside the label, but on the very edge. Unlike big copiers, there is no adjustment in the service menu or the trays. I called the contractors tech support, they called HP, and Hp needed to elevate the call and will get back to us. Any ideas?
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