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  1. #1
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    hp color enterprise 500 m551

    Hi all,


    Problem is after printing around 700 color pages, cooling device appears and then it keeps on appearing every 20-40 color pages.
    i already replaced the fuser. printer is plugged directly to an outlet. i also unplugged the power and press the power button more than 10 seconds and turn the printer on again but it didn't solve the problem. fan is working. tried searching for the solution online but can't find any.

    hope you can help.

  2. #2
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    hp color enterprise 500 m551

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    Re: hp color enterprise 500 m551

    Quote Originally Posted by Users Tech View Post
    Hi all,


    Problem is after printing around 700 color pages, cooling device appears and then it keeps on appearing every 20-40 color pages.
    i already replaced the fuser. printer is plugged directly to an outlet. i also unplugged the power and press the power button more than 10 seconds and turn the printer on again but it didn't solve the problem. fan is working. tried searching for the solution online but can't find any.

    hope you can help.
    that is a LOW END UNIT... you are overworking it... split prints jobs up

    is this in an office or home?

  3. #3
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    Re: hp color enterprise 500 m551

    Printing shop. Any recommendation which hp model can handle this kind of print job? Client is not interested with the latest model. Any older model will do. Btw, which part of the machine is causing this "cooling device"? i already replaced the fuser but it's still coming out and the fan is working.
    Will upgrading the memory help?
    Last edited by Users Tech; 04-17-2018 at 03:03 PM. Reason: .

  4. #4
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: hp color enterprise 500 m551

    Probably a 4700 would work. Or even a 4600. They're older, but they're pretty solid.

  5. #5
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: hp color enterprise 500 m551

    Quote Originally Posted by Users Tech View Post
    Btw, which part of the machine is causing this "cooling device"? i already replaced the fuser but it's still coming out and the fan is working.
    Will upgrading the memory help?
    Internal temperature sensor, I believe it is next to the Exhaust Fan, or it is on the B/W lasers.

    Just have to wait for it to cool down apparently would be my guess.
    Izzy

  6. #6
    Service Manager 10,000+ Posts
    hp color enterprise 500 m551

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    Re: hp color enterprise 500 m551

    Quote Originally Posted by Users Tech View Post
    Printing shop. Any recommendation which hp model can handle this kind of print job? Client is not interested with the latest model. Any older model will do. Btw, which part of the machine is causing this "cooling device"? i already replaced the fuser but it's still coming out and the fan is working.
    Will upgrading the memory help?
    get them something that has a separate drum/toner

    it could be a number of things.. pinched wire...improper installation of fuser..... bad DCC... fan that rotates but not fast enough.... dust/dirt in fan blades.

  7. #7
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: hp color enterprise 500 m551

    Quote Originally Posted by Phil B. View Post
    get them something that has a separate drum/toner .
    HP CLJ CM6040... although those drums take a lot of money to keep up with. I wonder what printing costs are when you compare a 6040 with a 4700.

  8. #8
    Service Manager 10,000+ Posts
    hp color enterprise 500 m551

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    Re: hp color enterprise 500 m551

    Quote Originally Posted by theengel View Post
    HP CLJ CM6040... although those drums take a lot of money to keep up with. I wonder what printing costs are when you compare a 6040 with a 4700.
    not sure... haven't seen the 6040 in person. hopefully it isn't a SAMSUCKS engine!

  9. #9
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    Re: hp color enterprise 500 m551

    Quote Originally Posted by theengel View Post
    Probably a 4700 would work. Or even a 4600. They're older, but they're pretty solid.
    They have 4650 and 4700 and yes they are solid but they prefer the print quality and speed of the m551 though 4700 is fast also. any comments about cp4525dn and m651dn?

  10. #10
    Service Manager 10,000+ Posts
    hp color enterprise 500 m551

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    Re: hp color enterprise 500 m551

    Quote Originally Posted by Users Tech View Post
    They have 4650 and 4700 and yes they are solid but they prefer the print quality and speed of the m551 though 4700 is fast also. any comments about cp4525dn and m651dn?
    cp4525dn = yes

    m651dn = NO! no better than what they have now

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