Originally Posted by
theengel
I don't know how many times you tried the magenta printhead, but sometimes you have to pull them out and reseat them a few times before they work. And I hate to tell you this, but sometimes a bad printhead will cause the machine to say a DIFFERENT printhead is bad. So when the carriage pops out, pull ALL the printheads out, clean all the contacts with a damp rag (water works best, and I usually do this with the machine still on... some people might warn against that, but that's how I've always done it) and put all the printheads back in. Then, do it again.
It's not out of the realm that two magenta printheads are bad.
Also, you don't have to worry about the exp. date. Expired printheads usually work fine.
If it absolutely won't work (but then, since the old magenta works, I can't see that) then the next thing to replace would probably be the flex cables... maybe the trailing cables at the same time, but I would think it's more likely to be flex cables.
To tell you the truth, after trying one more set of printheads, I personally would tell the customer:
On a 500, this isn't terribly expensive.
Bookmarks