Is this machine under a service contract? If so tell them to keep replacing parts until issue is solved or if they would like replace with another of the same model. After all it isn't you who is guessing at parts because of not being able to solve an issue. You can buy used working T1200 printers without the scanner & controller at low prices. Tell them that may actually be the best route and save them time and money in the long run. I have done it with copiers, it gets to a point you pull the machine and replace it with the same model. Keep old machine for parts. Fortunately not often because I take it personally and won't allow a machine to beat me. But once in a while you just have to give in. But no worries because I'll be the winner in the end... Stipping the parts off than throwing into dumpster real hard !!!
By the way have you had issues with the exp lamps not lasting, or maint messages & calibration. Have only worked on a few T1200 and both had exp lamp issues. Those exp lamp units aren't cheap $400-500. Fortunately I found a way around paying that ridiculous amount for basically a fluorescent tube lamp.
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