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  1. #11
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: HP plotter issue.

    Quote Originally Posted by Kiran Otter View Post
    Did he say what part? I suspect the tube assembly.

    Kiran
    He didn't even know what part he was waiting on. I called the customer today, they are wanting the machine replaced. The part just came in today, tube system.

    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  2. #12
    Senior Tech 250+ Posts
    HP plotter issue.

    Kiran Otter's Avatar
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    Re: HP plotter issue.

    I wouldn't blame them for wanting it replaced, but HP is probably only obligated to try and fix it. It's rare they'll replace a unit; only if it can't be repaired in the field. I had a customer who bought the new HD scanner, and the people installing it must have dropped it down a flight of stairs or something. Took them 2 months to finally get to the point where HP agreed to replace it because they couldn't fix it. I just hope the tube assembly solves the problem and the customer resigns to keeping it. Still blows my mind that this printer has the same exact issue.

    Kiran


  3. #13
    Senior Tech 250+ Posts guitar9199's Avatar
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    Re: HP plotter issue.

    Just for giggles, but since you have the same issue on 2 DIFFERENT machines, why not check the power coming out of the outlet?

    I've seen flaky power (excessive line loads, floating ground, ungrounded neutral, low AC Voltage, etc...) do weird things to machines.

    Good luck.


  4. #14
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: HP plotter issue.

    I took them their paper, was told the hp guy came Thurs. Machine is running. He didn't know, but I assume the tubes were changed.

    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

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