So, my customer bought a new HP Z6800. They bask me to put it together. It is in a highly secured area. It is a replacement for the Z6200 they just turned in. When I showed up on Friday morning, they had lost the instructions. I was able to wing it and put the stand together. I start the set up. Get to the part where the machine tells me to install ink. This is where I stop. The machine does not like the yellow slot. Says the cartridge is defective. I have another out of a working plotter, does the same thing. Now this is why the 6200 got turned in. It was doing the same thing with 2 different slots. The customer is livid.I leave and tell them to call HP. A few hours later they are calling me to tell me I should call HP because I am the plotter expert. I agree to do this. Now I have a problem. When I go to the website, the serial number is not recognized because it is new and has not been registered. I can find no number to call. Customer is loosing their mind. Can anyone tell me how to contact HP about this, and if you have the set up instructions, that would be great.
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