The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
I wouldn't blame them for wanting it replaced, but HP is probably only obligated to try and fix it. It's rare they'll replace a unit; only if it can't be repaired in the field. I had a customer who bought the new HD scanner, and the people installing it must have dropped it down a flight of stairs or something. Took them 2 months to finally get to the point where HP agreed to replace it because they couldn't fix it. I just hope the tube assembly solves the problem and the customer resigns to keeping it. Still blows my mind that this printer has the same exact issue.
Kiran
Just for giggles, but since you have the same issue on 2 DIFFERENT machines, why not check the power coming out of the outlet?
I've seen flaky power (excessive line loads, floating ground, ungrounded neutral, low AC Voltage, etc...) do weird things to machines.
Good luck.
I took them their paper, was told the hp guy came Thurs. Machine is running. He didn't know, but I assume the tubes were changed.
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
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