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  1. #1
    Senior Tech 250+ Posts
    LJ M506 stuck on supply memory error 10.00.01


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    LJ M506 stuck on supply memory error 10.00.01

    I'm not to familiar with this printer, it has a supply error that wont clear and the printer will not print. I have done the basics, unplug, restart, tried a new known working toner from another printer. I have checked the chip reading sensor in the printer and it is in place, I even cleaned it with an air brush. Any Ideas on how to clear the message?


  2. #2
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: LJ M506 stuck on supply memory error 10.00.01

    Defective toner ctg.

    Probably. There's a little chip on the cartridge, and the machine has two little contacts that bump up against it. Chances are, it's a reman ctg, and the chip is bad. Or it's the wrong chip. Somethimes, thought, the little contacts on the printer get messed up.


  3. #3
    teacher-guide-expert-guru 2,500+ Posts
    LJ M506 stuck on supply memory error 10.00.01

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    Re: LJ M506 stuck on supply memory error 10.00.01

    I believe you already know that the error is on the cyan toner.
    Sometimes toner replacement does not help and it is necessary to remove all toners, restart the device and reinstall the toner.
    Also you can bypass the cartridge check.(turn to off)

    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  4. #4
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: LJ M506 stuck on supply memory error 10.00.01

    I did not read all of your post. The chip reader is on a little spring. Make sure it is working. You might have to replace the chip reader. If you have another machine, you could swap to make sure. Although they probably don't cost much. After all that work, you might as well just replace it anyway to make sure.


  5. #5
    Master Of The Obvious 10,000+ Posts
    LJ M506 stuck on supply memory error 10.00.01

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    Re: LJ M506 stuck on supply memory error 10.00.01

    Quote Originally Posted by theengel View Post
    Defective toner ctg.

    Probably. There's a little chip on the cartridge, and the machine has two little contacts that bump up against it. Chances are, it's a reman ctg, and the chip is bad. Or it's the wrong chip. Somethimes, thought, the little contacts on the printer get messed up.

    Like he said:
    On previous models it's always been the EEPROM on the cartridge, and usually its a re-written EEPROM on an aftermarket cartridge. Do a simple cartridge swap for starters. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 2,500+ Posts
    LJ M506 stuck on supply memory error 10.00.01

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    Re: LJ M506 stuck on supply memory error 10.00.01

    Quote Originally Posted by blackcat4866 View Post
    Like he said:
    On previous models it's always been the EEPROM on the cartridge, and usually its a re-written EEPROM on an aftermarket cartridge. Do a simple cartridge swap for starters. =^..^=
    you will also get this error on the REMANUFACTURED toners... the company failed to install proper toner chips ( HP copyright ) and the unit detects a NON HP TONER.

    click the Check mark key and keep on trucking


  7. #7
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    LJ M506 stuck on supply memory error 10.00.01


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    Re: LJ M506 stuck on supply memory error 10.00.01

    Thank you for the responses, I am scheduled to go back out later on, today. I will post my results.


  8. #8
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    LJ M506 stuck on supply memory error 10.00.01


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    Re: LJ M506 stuck on supply memory error 10.00.01

    I did try swapping out toner cartridges, first, when I was there last week with no luck, also, checked to make sure sensor was attached and cleaned properly (the chip reader in the printer) had the printer off without a cartridge, waited for the initialization, installed toner cartridge, same error. I went back and turned of the cartridge check in admin and it passed event log pages, however, when you restart the printer, it goes back to the cartridge check and errors out. So, with that being said, I will order a new chip reader and see if that resolves the issue.


  9. #9
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Re: LJ M506 stuck on supply memory error 10.00.01

    Hi Guys,

    I have the same problem with a HP M527 (built on the M506 printer), I've replaced the chip reader and hvps that it plugs directly into with no luck. It still boots with a supply memory error.

    Next I'm trying the DCA Control board...

    What fixed yours?


  10. #10
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    LJ M506 stuck on supply memory error 10.00.01

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    Re: LJ M506 stuck on supply memory error 10.00.01

    Quote Originally Posted by austonrush View Post
    Hi Guys,

    I have the same problem with a HP M527 (built on the M506 printer), I've replaced the chip reader and hvps that it plugs directly into with no luck. It still boots with a supply memory error.

    Next I'm trying the DCA Control board...

    What fixed yours?
    WASTE of time ... the ERROR is DUE to re-manufactured TONERS... a NON HP CHIP is detected... you SHOULD be able to press the CHECK MARKED button to bypass this message.

    you throw all these expensive parts at a machine that really doesn't have ANYTHING to do with the SUPPLY ERROR!


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