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  1. #1
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    HP OfficeJet Pro x476dn Jamming

    HP OfficeJet Pro X476dn, when it first starts up it will print fine, after it has warmed up it keeps jamming about a 3rd of paper is printed. can not find any solutions to this problem. any solutions will be greatly appreciated. also it will do a calibration and wont go past 4 stage and stays on 0%


  2. #2
    teacher-guide-expert-guru 2,500+ Posts
    HP OfficeJet Pro x476dn Jamming

    zoraldinho's Avatar
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    Re: HP OfficeJet Pro x476dn Jamming

    Jam or error code?
    Jam location?
    Pickup condition?

    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  3. #3
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    Re: HP OfficeJet Pro x476dn Jamming

    Print Zone Jam
    Paper is jammed
    Open the left door, remove the duplex unit, lower the platen
    by pressing the green latch and clear any paper. close the
    platen and insert the duplex unit.
    once done, touch ok.



  4. #4
    Service Manager 2,500+ Posts
    HP OfficeJet Pro x476dn Jamming

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    Re: HP OfficeJet Pro x476dn Jamming

    Quote Originally Posted by nicktech View Post
    HP OfficeJet Pro X476dn, when it first starts up it will print fine, after it has warmed up it keeps jamming about a 3rd of paper is printed. can not find any solutions to this problem. any solutions will be greatly appreciated. also it will do a calibration and wont go past 4 stage and stays on 0%
    what are the conditions of the ink and printheads?
    if it's trying to run calibration and fails sounds to me like the calibration sensors are failing.

    what does it do on INTERNAL PRINTS? does it still bomb?

    how many pages printed?

    what have you done to it so far?
    Cleanings?


  5. #5
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    Re: HP OfficeJet Pro x476dn Jamming

    We just had to replace all colors during calibration.
    internal prints are the same as copying. it jams every time.
    we cleaned all sensors, updated and firmware.


  6. #6
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    Re: HP OfficeJet Pro x476dn Jamming

    it only has 18041 pages printed


  7. #7
    Service Manager 2,500+ Posts
    HP OfficeJet Pro x476dn Jamming

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    Re: HP OfficeJet Pro x476dn Jamming

    Quote Originally Posted by nicktech View Post
    Print Zone Jam
    Paper is jammed
    Open the left door, remove the duplex unit, lower the platen
    by pressing the green latch and clear any paper. close the
    platen and insert the duplex unit.
    once done, touch ok.
    ok are you finding jammed paper in the duplex? yes there in lies your problem.


  8. #8
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    Re: HP OfficeJet Pro x476dn Jamming

    it doesn't jam in the duplex it makes past it. If it is a sensor how would you test it? Tried sensor calibration and still doing the same thing.


  9. #9
    Service Manager 2,500+ Posts
    HP OfficeJet Pro x476dn Jamming

    Phil B.'s Avatar
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    Re: HP OfficeJet Pro x476dn Jamming

    Quote Originally Posted by nicktech View Post
    it doesn't jam in the duplex it makes past it. If it is a sensor how would you test it? Tried sensor calibration and still doing the same thing.
    1) get the manual
    2) find the motor/sensor test
    3) run it


  10. #10
    Field Supervisor 500+ Posts
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    Re: HP OfficeJet Pro x476dn Jamming

    1) get the manual
    Helpful only getting into the Engineering and Support Menus. Beyond that, your on your own. Unlike other manuals, there isn't a list of whats inside those menus and what they do.


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