try updating the DCC firmware first it has worked for me several times those ITB units are expensive
HP Color LaserJet Pro M452, MFP M377, MFP M477 - 59.F0 Error (Service Action Advisory)
DESCRIPTION A 59.F0 error displays on the control panel and persists even after the printer is rebooted. The error indicates that the Intermediate Transfer Belt (ITB) Assembly might have experienced a hardware failure that is unrecoverable.
note:
The 59.F0 error might appear intermittently at first, but displays more frequently with continued use after rebooting. This Service Action Advisory applies only to cases in which rebooting (turning the printer off, and then on) does NOT resolve the 59.F0 error.
Figure : The 59.F0 onscreen error
The 59.F0 error triggers a related 59.0240 error that will appear in the Event Log section of a Service Page Report. The 59.0240 error code also indicates an ITB hardware failure.
Figure : Example of 59.0240 error code appearing in the Event Log
SCOPE
Products |
Product Number |
HP Color LaserJet Pro MFP M377-M477 series |
CF377A/CF378A/CF379A/M5H23A |
HP Color LaserJet Pro M452 series |
CF388A/CF389A/CF394A |
Products and Serial Number Cross ReferenceThis service action advisory applies ONLY to models with serial numbers that start with VN D, JP B, or VN F:
Product model |
Serial number range |
110V |
VN Dxxxxxxx |
110V |
JP Bxxxxxxx |
220V |
VN Fxxxxxxx |
RESOLUTION In cases in which rebooting the printer does not resolve the issue, choose one of the following service actions:
Method 1: Upgrading the DCC firmware (preferred)Upgrade DCC firmware to controller number 15101. This is the preferred solution for the following models, which have a USB drive in the front:
- HP Color LaserJet Pro M452dw
- HP Color LaserJet Pro MFP M377dw
- HP Color LaserJet Pro MFP M477fnw
- HP Color LaserJet Pro MFP M477fdn
- HP Color LaserJet Pro MFP M477fdw
Follow these steps to upgrade the firmware:
- From a computer, download the prn file and upgrade instructions from HPRC-INC File Transfer Service. Log in using the following credentials:
- Account name: dccfw
- Password: .Gbu1108
- Follow the onscreen instructions to download the DCC upgrade instructions.pdf and DCCV1_51.prn files.
- Copy the DCC V1_51.prn file to a USB drive that uses the FAT32 format.
- Turn the printer on, if necessary.
- Plug the USB drive into front USB port.
Figure : USB ports
- Press the Home button on the control panel to return to the Home screen.
Figure : Pressing the Home button on the control panel
- Select USB on the control panel.
Figure : The USB selection on the control panel
- Select Print Documents .
Figure : The Print Documents selection on the control panel
- Select and print the DCC V1_51.prn file.
Figure : The PRN file
- Check to ensure that the Printing started screen displays.
Figure : The "Printing started" message
- When asked if you want to print another file, select No .
Figure : Control panel prompt
- Wait for the upgrade to complete.
note:
The printer will automatically reboot during the upgrade. Do not turn the printer off while the upgrade is taking place.
- After the printer reboots and returns to a ready state, print a Configuration Report to ensure that "15101" is listed under Controller Number.
Figure : Configuration report listing 15101 as the controller number
Method 2: Replace the Engine Controller PCB AssemblyIf upgrading the DCC controller firmware is not an option, replace the engine controller PCB assembly.
Part number |
Part description |
RM2-7909-0 20CN |
Assy-Engine Controller PCB (duplex) |
RM2-7910-0 20CN |
Assy-Engine Controller PCB (simplex) |
Method 3: Replace the Intermediate Transfer Belt AssemblyIf upgrading the DCC controller firmware is not an option, and if the engine controller PCB assembly is not available, replace the intermediate transfer belt assembly.
Part number |
Part description |
RM2-6454-000CN |
Intermediate transfer belt (ITB) assembly |
SERVICE ACTION Fix on specified failure
Order Type Code (OTC) : 02g
Contact : Liu, Hai-Tao (Leo) -
haitaol@hp.com
Originator : Liu, Hai-Tao (Leo) -
haitaol@hp.com
Components Affected : N/A
Third Party Products Affected : N/A
Create Service : Yes
Create Customer : No
REVISION HISTORY : Rev. 1
Geographies Affected : Asia Pacific and Japan, Europe/Middle East/Africa, Latin America, Canada, United States
Action Required : true
Support Communication Cross Reference ID : IA06210753
Objective : Recommended Modification
Recommended Action : Fix on Specified Failure
Labor Hours Allowed : 0
Labor Minutes Allowed : 15
Service Delivery Type : Customer Site
Effective Start : 01-Dec-2018
Effective Expiration : 30-May-2019
Labor Covered : By Warranty
Parts Covered : By Warranty
Travel Covered : Not Covered
Originating Entity : 4600
Parts Strategy : Managed Program
Service Inventory : Return
Used Parts : Return
Hardware Platforms Affected : HP Color LaserJet Pro M452 series, HP Color LaserJet Pro MFP M377 series, HP Color LaserJet Pro MFP M477 series
Operating Systems Affected : Not Applicable
Software Affected : Not Applicable
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