Originally Posted by
Lance15
Jut had a call with the customer saying the same thing on an M609 (same series ---- M607/M608/M609). Before I did ANYTHING, I updated the firmware. Since these printers are still so new, the firmware is still buggy. After I updated the firmware, it was giving the same message (in my case a paper jam). I removed tray 2 and found a piece of paper jammed all the way in the back.
I noticed the rollers (J8J70-67904) in these WORKSTATION class printers are ridiculous!! My printer hadn't even reached 12k and could already see roller wear. The roller kit which comes with a pickup roller "assembly" with an orange "installation tool" attached and a separation roller assembly which is SUPPOSED to also have an orange installation tool included (although I didn't get one----wasn't needed. I used needle-nose pliers to remove it).
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