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  1. #1
    Senior Tech 250+ Posts
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    Nov 2016
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    HP Pagewide Pro MFP 477dw

    Hi

    we have a 477dw with error codes 15.D1.C2 in event log. 30-40 prints ok, than 5-6 times same error.
    The machine has 4500 prints on the counter.
    What is it?

  2. #2
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Stuttgart/Baden Wuerttemberg
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    Re: HP Pagewide Pro MFP 477dw

    Hi there!
    These beasts are very sensitive about paper-quality! Clean all teh rolls and the sensor-mirrors (best with a make-up-brush, no scratches!!), itīs a duplex-jam-error. Normaly this will help.
    Greetings...

  3. #3
    Senior Tech 250+ Posts
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    Re: HP Pagewide Pro MFP 477dw

    HP send us a new machine.


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