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  1. #1
    Senior Tech 100+ Posts
    HP Color LaserJet Flow M880


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    HP Color LaserJet Flow M880

    Hello everyone

    attended this machine today to perform a firmware upgrade, performed the upgrade successfully, machine rebooted and upon restart it threw up this error

    Communication Lost (device <--> control panel..)

    i reseated the USB cable at both the control panel and the formatter, reseated the RAM on the formatter and the little 'heart' light is illuminated RED - it looks like i have bricked the machine, anyone seen this before and have a solution?

    any assistance is very much appreciated

    thanks in advance

    Any

  2. #2
    Field Supervisor 500+ Posts
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    Re: HP Color LaserJet Flow M880

    Try reseating the formatter.

    The RED LED indicates the formatter has failed. Maybe just reseating it will jog it.

  3. #3
    Senior Tech 100+ Posts
    HP Color LaserJet Flow M880


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    Re: HP Color LaserJet Flow M880

    Quote Originally Posted by Lance15 View Post
    Try reseating the formatter.

    The RED LED indicates the formatter has failed. Maybe just reseating it will jog it.
    thanks, already did "the obvious"

  4. #4
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    Re: HP Color LaserJet Flow M880

    Are you able to get to the Pre-Boot and reflash the firmware?

  5. #5
    Senior Tech 100+ Posts
    HP Color LaserJet Flow M880


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    Re: HP Color LaserJet Flow M880

    Quote Originally Posted by Lance15 View Post
    Are you able to get to the Pre-Boot and reflash the firmware?
    nope

    i do not get all 3 LEDs lit up and also do not get 1/8 on the screen

  6. #6
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    Re: HP Color LaserJet Flow M880

    I'm guessing you've looked in the SM at the LED indicators section?

    LED Lights.pdf


    It looks like the LED's are different depending on what state the printer is at.

  7. #7
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    Re: HP Color LaserJet Flow M880

    If you re seated everything its probably going to be the formatter. There is a known problem with the communication between the printerís formatter and control panel on a few of these models.

  8. #8
    teacher-guide-expert-guru 2,500+ Posts
    HP Color LaserJet Flow M880

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    Re: HP Color LaserJet Flow M880

    Guys from HP two times in warranty they came to replace control panel on MX880.
    Last edited by zoraldinho; 2 Weeks Ago at 09:40 AM.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  9. #9
    Senior Tech 100+ Posts
    HP Color LaserJet Flow M880


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    Re: HP Color LaserJet Flow M880

    thank you guys - knew i had done nothing wrong, though i was surprised at the outcome!

    hopefully the client will understand and authorise the replacement control panel & formatter

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