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  1. #11
    Trusted Tech 50+ Posts Printmend's Avatar
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    Re: HP DESIGNJET Z5400 error 8:11

    HD and formatter tried too...

  2. #12
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    HP DESIGNJET Z5400 error 8:11

    Phil B.'s Avatar
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    Re: HP DESIGNJET Z5400 error 8:11

    Quote Originally Posted by Printmend View Post
    HD and formatter tried too...
    sorry guess I missed that post..

    I digress

  3. #13
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    HP DESIGNJET Z5400 error 8:11

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    Re: HP DESIGNJET Z5400 error 8:11

    I'm sorry the EMOD didn't take care of it. I would have bet money on that fixing it. You may have an actual bad control panel then.. or the ribbon cable is damaged.

    Kiran

  4. #14
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    HP DESIGNJET Z5400 error 8:11

    Kiran Otter's Avatar
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    Re: HP DESIGNJET Z5400 error 8:11

    And, I apologize, I should have paid more attention to the model number. Did you follow the directions in the service manual for troubleshooting the 08:11 error using the formatter LEDs?

    T790, T1300, Z5400, T2300 Troubleshooting system error 0811.pdf

    Kiran

  5. #15
    Trusted Tech 50+ Posts Printmend's Avatar
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    Re: HP DESIGNJET Z5400 error 8:11

    Hi

    Yes I followed the manual and checked the formatter light, it is just the first one that is on.
    Tried everything except the panel but it is a crazy price, over 700.. Don't think its worth spending that!

    Checked cables also

  6. #16
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    Re: HP DESIGNJET Z5400 error 8:11

    Did you get this resolved? ....I have read/heard it can be the interconnect board.

  7. #17
    Trusted Tech 50+ Posts Printmend's Avatar
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    Re: HP DESIGNJET Z5400 error 8:11

    Hi

    No resolution, tried the interconnect board too.....

  8. #18
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    Re: HP DESIGNJET Z5400 error 8:11

    As has already been stated, it is probably then the touch control panel, right? But it is very pricey.

    You MAY be able to find one on ebay. Have you looked there?

    I forget, and I will just state it: Have you checked ALL connections? USB, etc.? and cables?

    And a simple thing and maybe this was already mentioned: Did you clean formatter contacts with say by rubbing clean with a rubber eraser, then reseat? Perhaps even try to reseat several times.

    ....And I question the accuracy/efficacy of the owner's/user's replacement of the formatter w/ hard drive.

    ....And did you try to reinstall the firmware via booting up on a thumb drive with the firmware installed on it? Perhaps there is a SNAFU with the present firmware.

    Probably none of this will help, and maybe you have done all of these.

    Paul

  9. #19
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    HP DESIGNJET Z5400 error 8:11

    Kiran Otter's Avatar
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    Re: HP DESIGNJET Z5400 error 8:11

    Give the folks at LPS Computer a call and describe the the whole thing to their tech department. 800-959-1575

    I'd say you need a known good formatter with the hard drive on it that has NOT been used in another machine (you can't swap them from machine to machine.)

    Kiran

  10. #20
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    Re: HP DESIGNJET Z5400 error 8:11

    For what it's worth, I think the front touch control panel pn is
    CN72767019 or maybe CN72767041.

    There are a couple or few on ebay. 2 from China $100-$150. One in US? the CN727-67041 (not sure if it would work) for $300-$400.

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