Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 6 of 6

Thread: HP M880 temp

  1. #1
    Senior Tech 100+ Posts
    HP M880 temp

    Lasersupplies's Avatar
    Join Date
    Jul 2011
    Location
    UK
    Posts
    220
    Rep Power
    0

    HP M880 temp

    I have a few hp m880s that are very temperamental. I will send a job for instance that will sound like it is processing only to find that nothing has printed an then 5 minutes later the job i sent will process. This doesnt happen all the time but enough to have customers log complaints. has anyone else had this issue?

    I am running the latest firmware and tried both pcl & ps drivers.

    Thanks

  2. #2
    Service Manager 1,000+ Posts
    HP M880 temp


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: HP M880 temp

    From what I've experienced, this is typically not a printer issue. It's usually an application issue or networking issue or a server issue (printserver?). You can test by connecting a laptop directly to the printer via a crossover cable.

    ....sound like it is processing....
    Do you mean the printer starts up like it's going to print, but, never does or what the PC is showing?

  3. #3
    Senior Tech 100+ Posts
    HP M880 temp

    Lasersupplies's Avatar
    Join Date
    Jul 2011
    Location
    UK
    Posts
    220
    Rep Power
    0

    Re: HP M880 temp

    Hi Lance,

    yes it, the copier will make the sound as if the job is processing. The job leaves the PC and does not show on the log in the printer. A few minutes later however the job will process.

    This is happening on quite a few devices on different networks.

    Thanks

  4. #4
    Service Manager 1,000+ Posts
    HP M880 temp


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: HP M880 temp

    Are you running FutureSmart 3 or 4 firmware?

    I'd still see what happens if you connect directly via a crossover cable. That would determine where to go next.

  5. #5
    Senior Tech 100+ Posts
    HP M880 temp

    Lasersupplies's Avatar
    Join Date
    Jul 2011
    Location
    UK
    Posts
    220
    Rep Power
    0

    Re: HP M880 temp

    Im using futuresmart 4, was thinking of reverting to 3 to see if this makes a difference?

  6. #6
    Service Manager 1,000+ Posts
    HP M880 temp


    Join Date
    Jun 2015
    Location
    Lutherville, MD
    Posts
    1,048
    Rep Power
    44

    Re: HP M880 temp

    You can try that too. I haven't started using 4 yet (even though it's now up to 4.7). I still think it will be a shock to users as the interface is wildly different than what they were using.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here