Has a brand new extra cassette add on installed , tray 3 , when this tray is used , unit gets a jam intermittently , which generates an error code of "15.A0.D3" . I am guessing that the new add on tray is defective or is their some common issue perhaps overlooked in install . I had the customer set the tray to 8 1/2 x 11 paper , it was set to any . They said this did not seem to help . I told them to contact HP to see if there was a warranty/recall issue with this add on as i did not provide it for them .
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