E7 and E8 series DF skewing

[Lagonda]

Anybody else getting image skew problems with the single pass DF on the E7 and E8 series?
Getting lots of complains of skewed images in scan mode when its running a lot faster then in copy mode.
Have complained and whinged to HP but they keep fobbing us off and won't recognize that they have a problem.
Would like to know if it is just us or if it is a world wide problem.

Thanks, Lagonda.

[Lagonda]

Bump,
Nobody having a problem with these DF's?
We've screamed so long and so loud about skew problems HP flew an engineer out from Korea to check it out and they skewed for him as well. After lots of trials and measurements he concluded that they had a manufacturing problem and the feed assembly mounting plate was bent.
We are now getting mod kits to replace the suspect parts but they don't seemed to have had much of an effect.

[Zeldaman]

Hi there!
Thank you for the warning Lagonda! We´ve a lot of this bit...s in the field, but UNTIL NOW no skewing occured. As i know HP, it´s a bunch of DF´s with this problem and we´ll soon get a technical info (emerging issue = HP doesn´t know the cause or solution) with hundreds of serial numbers for engines with a skewing DF.
Greetings...

[Lagonda]

Hi Zeldaman, The skewing problem only shows up in scan mode when the DF is running at 100+ pages a minute not when in copy mode at only 60 ppm.

Not impressed with this HP range at all. The Big Boss said that swap to HP was going to be the savior of the company as they would be more reliable and cheaper to service then Ricohs. If that's true why do I have 4 in my workshop at the moment with weird electronic problems?

[Zeldaman]

Hi there!
Nice question! My bosses telling the same as yours, but since the (newer) GRIFFIN, CORONA and METIS are in the field, the service-calls are less then ever. HP is not working as it should. The fusers of the laserjet (=Samsung) are crap (die like flies), and the pagewides drive me up the wall!!!! The 58650-series is making probs like hell. Changed 10 machines until now, but it´s not produced anymore.
I´ll have a close look on the skew-scanning-prob and then calling HP
Greetings...