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  1. #1
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Exclamation HP M806 13.E1.D2

    Hey Guys,

    Have any of you run into a fairly consistent 13.E1.D2 error on a M806 or M830, also known as the 13.E1.Dz? The fuser has been changed by the customer which did not help.

    I'll be checking the Bin full sensor but, I'm just curious if anyone else here has seen this and whether the full delivery unit is normally the cause?

    Thanks in advance!

  2. #2
    Field Supervisor 500+ Posts
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    Re: HP M806 13.E1.D2

    From the latest CPMD dated May 2019:

    13.E1.Dz Jam in Left Door
    This jam occurs when the paper does not reach the face down bin full sensor (PS1452) in a designated amount of time after the face down output sensor (PS1451) sensed the leading edge.

    • 13.E1.D2
      The fuser is printing in fuser mode Normal .
    • 13.E1.D3
      The fuser is printing in fuser mode Light 1 or Light 2 (refer to the event log secondary jam information digits for specific mode).
    • 13.E1.D4
      The fuser is printing in fuser mode Heavy 1 .
    • 13.E1.D5
      The fuser is printing in fuser mode Heavy 2 .
    • 13.E1.DB
      The fuser is printing in fuser mode Transparency .
    • 13.E1.DD
      The fuser is printing in fuser mode Envelope 1 or Envelope 2 (refer to the event log secondary jam information digits for specific mode).


    Recommended action
    1. Open the left door and clear the jam in the indicated area.
    2. Close the door to allow the printer to attempt to clear the jam.
    3. Reseat the connections to the DC controller.
    4. Make sure that the delivery flags move smoothly.
    5. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the face-down bin full sensor (PS1452).
    6. If the test fails, check the connectors and then test again.
    7. If the error persists, replace the face-down paper delivery assembly (M806) or replace the paper delivery fan assembly (M830).
      M806 part number: RM1-9732-000CN
      M830 part number: RM1-9734-000CN
    8. Check the left door diverter assembly, and manually toggle the white activation rod in the diverter.
    9. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the diverter solenoids (SL1 and SL2001).
    10. If the test fails, check the connectors and then test again.
    11. If the error pesists, replace the left door assembly.
      Part number: RM1-9736-000CN
    12. If the error persists, replace the face-down paper delivery assembly (M806) or replace the paper delivery fan assembly (M830).
      M806 part number: RM1-9732-000CN
      M830 part number: RM1-9734-000CN

  3. #3
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Re: HP M806 13.E1.D2

    Sensors tested fine so I'm going to replace the face down delivery assembly. I'll let you guys know how it goes.

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