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  1. #1
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    Remote Restart JetDirect Laserjets?

    Hi there,

    Anyone know if it's possible to send some kind of (SNMP? PJL? RCFG?) "reboot" command to a JetDirect server? I've noticed that when certain errors occur, the embedded web server doesn't respond, but telnet server does.

    Some of my printers are 10 mins+ walk away, and some are an hour's drive away (and my users aren't about to do it). I know the option is there in Web JetAdmin, but I'm not allowed to use that here (long story).

    Anyone know how to manually do it? Hope I'm being clear.


  2. #2
    Service Manager 1,000+ Posts
    Remote Restart JetDirect Laserjets?

    nmfaxman's Avatar
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    I haven't dealt with the newer JD cards but I would think a user could unplug the card and count to 10 to plug it back in.
    If they won't respond electronically, a hard reboot would at least save you a trip to do the same thing.
    Just food for thought.

    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

  3. #3
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    Quote Originally Posted by nmfaxman View Post
    I haven't dealt with the newer JD cards but I would think a user could unplug the card and count to 10 to plug it back in.
    If they won't respond electronically, a hard reboot would at least save you a trip to do the same thing.
    Just food for thought.
    Hey, I appreciate the response. Not allowed to ask users to touch hardware (they're not supposed to at all) - and it's not the card, it's the actual printer that needs restarting.

    I haven't dealt with the newer JD cards either - all mine are 610/615/620


  4. #4
    Service Manager 10,000+ Posts
    Remote Restart JetDirect Laserjets?

    JustManuals's Avatar
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    Well you DO know that the 615n card has been recalled by HP right?

    Paul


  5. #5
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    Quote Originally Posted by manuals4you View Post
    Well you DO know that the 615n card has been recalled by HP right?

    Paul
    I do now. Hmmm. Got a lot of them out there. Any problems with the 620s?


  6. #6
    Service Manager 10,000+ Posts
    Remote Restart JetDirect Laserjets?

    JustManuals's Avatar
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    Smile

    None that I've heard of. The 615 problem was a while ago. They were giving replacements but I think that's long over. You should do a search for the 615 on the HP site. I have the HP Service Note on this problem.
    Here is the link to download it. The link will be valid for 200 downloads and 14 days.
    YouSendIt - Send large files - transfer delivery - FTP Replacement

    HtH
    Paul@justmanuals.com


  7. #7
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    The 615 card is so bad it can cause problems by just being in the machine even if you are not using it. When I have an HP that will do any number of stupid things, and has a 615 card, I upgrade them to a 620 and problem solved.


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