We have a potential customer that called us to look at their 4700. They called for noise. My tech went out & determined the Magenta cart. had broken gears in it. According to the customer this is the 4th or 5th time it's happened. They say they are getting about 100 pages out of the cartridges (always magenta) before they start making noise. They are using OEM cartridges. Any ideas ? We don't do much HP, and called Image1, but they said there aren't any known problems with those units.
Thanks for any help.
Bookmarks