Can anyone advise on the following problem on an HP4345?
When copying from either cassette the paper feeds out of the fuser and up into the switchback and jams. The paper is concertina'd up out of the fuser as it is being driven with no where to go. Also there is no image on the sheet. There is also a further sheet fed out of the cassette when only one copy has been asked for. The HP shows a 13.03 jam, once the sheet is removed from the r/h side it then displays the 13.20 jam. If the manual feed is used the machine works fine!
We have had 3 machines with this problem and have been unable to repair them. We have replaced all the boards and formatter. We have replaced 2 machines and now have the same symptoms on a 3rd. There is no help from HP apart from 'replace all the boards'!
Has anyone else come across this fault?
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