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Trusted Tech
50+ Posts
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HP 2015
HP LJ 2015
when turn on machine , the 'paper jam message' light on on itīs control panel.
There is not any jamed paper. All paper jam sensors are ok.
And motor turns on,when open and close front door. But message 'jamed paper' stlil lights / not blink! /
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Service Manager
250+ Posts
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This is the famous formatter problem. There are 2 methods of repair.
1. Take it to a authoriezed service provider and have the service note repair done if the serial number is in the proper range.
2. The strange way, and yes I know this is not is the norm but I have fixed 3 printers and 11 JetDirect cards.
Remove the formatter from the printer. Take it home and preheat your oven to 350 degress F, no I do not know the conversion.
This methed works and what do you have to loose.
Rob S
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