Customer called us out about getting trash on their prints, so we went out and found that the upper fuser belt had a bare spot. I changed the fuser belt and the transfer roller, and the problem was gone. However they called back and now the paper is hanging up in the machine and the prints have a little distortion to them. I noticed the old fuser belt turned but not the new one. Is the fuser belt supposed to turn, and if so how much? Does it turn the same as the lower roller or less than that? I believe this is where my problem lies. If anyone has experienced such a thing I ask for your help and appreciate it. Thank you.
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