Ok, customer bought 5 of the 3005dn printers in Jan of 09. Had them installed in June of 09. May of 10 , 3 of the 5 have bad formatters. Needless to say they are not happy. We did not sell them, their outsourced IT people did and called us when they started to have problems and couldn't figure out what was wrong. The IT company won't honor a warranty because its over a year and I sure as heck am not.
Bottom line: Customer wants to replace the units with something else and would like to buy it from me. I rarely sell smaller units. Can anybody recommend a reliable replacement compatible unit to these 3005's?
Thanks for any recommendations.
Bookmarks