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  1. #1
    Senior Tech 500+ Posts kuby's Avatar
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    HP 4345 mfp - clearing Usage Page count

    I know you can clear or reset the page count for the Device Information page and put in a new serial number. But we need to clear or reset the page count for the Usage page. We had to swap out a formatter with one from a new machine and now the new machine show 588,793 copies instead of 256. Is there any way to do this?

    Thanks


  2. #2
    Service Manager 250+ Posts
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    Quote Originally Posted by kuby View Post
    I know you can clear or reset the page count for the Device Information page and put in a new serial number. But we need to clear or reset the page count for the Usage page. We had to swap out a formatter with one from a new machine and now the new machine show 588,793 copies instead of 256. Is there any way to do this?

    Thanks
    I believe an NVRAM init will do this? I haven't been working on these long, but I believe that will do it.

    turn on, wait for ram to show. press and hold 9 until all three lights stay on. press 3 1 time then start then press 3 two times unitil it says NVRAM init, then press 6.


  3. #3
    Senior Tech 100+ Posts J_Lee's Avatar
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    you have to go into service mode and enter the 8 digit pin code. I would give you the pin but not at my office currently.


  4. #4
    Senior Tech 500+ Posts kuby's Avatar
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    I got the code and have done about everything but the NVRAM clear. Will have to look and see what it will clear if I do this.

    Thanks


  5. #5
    Dangerous with Tools 1,000+ Posts
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    Once you key in the pin code you should be able to go to page count and change the page count.


  6. #6
    Senior Tech 500+ Posts kuby's Avatar
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    Yea you can change the page count but not the count on the Usage Page.


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