Clear Error Cartridge Memory Error On Magenta Hp Color Laserjet Cp1215

[Dimpo]

Hi
Am having a problem with my Hp color Laserjet cp1215 giving me error Message (Cartridge Memory Error On Magenta)I have tried to chande The Magenta Cartridge and put a new one but the problem is still there.Is there anyone who have came across it please help my machine is almost new.
Best Regards
Dimpo

[prntrfxr]

What error is shown in the event log when you print a configuration page? The new cartridge you put in, is it a new OEM? Make sure the cartridge is seated properly and there is not anything obstructing the cartridge. You could have a bad e-label reader (rare problem). The reader is not an available part, so you're pretty much SOL if it's that.