First of all I want to thank you for taking the time to help out with this. I have about 5 of these all showing the same behavior.
Did as you said. Here is what I have found
When doing a config page, it appears that the best chance for success I have is when I take tray 2 out then put back in. I see the solenoid engage - the gear it was holding spins and the paper is picked. Everything is great. If I try to print another config page without taking tray 2 out/in I see the solenoid engage but the gear itself does not spin. I can clearly see that the solenoid has cleared the gear so it should spin an pick the paper, but it doesn't. The 13.01.00 error is then displayed on LCD. As far as I can see there are no broken teeth or anything obstructing the movement of this gear asssembly.
Any other thoughts would be appreciated.
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