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  1. #11
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    okay thanks wazza, I do remember from when I went to the service call their fax speed was at slow. but i dont remember if the error correction mode was on or off! how aboutthe automatic reduction? will that help if i have it on off? thanks for the help guys.

  2. #12
    OMD-227
    Guest
    I dont think automatic reduction mode will help you, or change the symptoms here. That only helps fit the whole document on a single page if one end is sending a slightly bigger paper size or the original slips through the feeder a bit too much causing it to read as a bigger piece of paper than it really is.

    I've been thinking about this one, and you really should check the fax menu of that machine and change the ECM setting. I have no idea how to change a HP fax transmission level, so I'm not going there, but in all reality you shouldnt need to unless their phone line is totally shizznit.

  3. #13
    AccService 100+ Posts
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    Haha, their line and mashine is probably took a shizznit!! LOL. thanks for the advice im heading up there in a few and will try the settings out. will post the results.

  4. #14
    AccService 100+ Posts
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    So I went up to the machine today and I tried to set the ECM to off and the fax speed to slow, I also turned off the auto reduction and turned it on, but still I get the same problem. I will test the machine back at the shop that way I can test it in different lines and different settings. I will give hp support a call, even if I'm on hold for an hour, and get this straightned out. Will post results when I get time to call.

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