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  1. #11
    Technician
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    Re: Help with HP Laserjet M2727nf

    New service note: c03128486 exchanged free unit lj m2727 or lj 1536

    Start: 2012-01-01

    Expiration: 2012-12-31


  2. #12
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    Re: Help with HP Laserjet M2727nf

    Upon power up, the device may exhibit one or more of the following symptoms:

    Blank display

    Display hung at “Hewlett-Packard”

    Printer will not finish initializing

    Control panel will not respond

    Formatter problems may also lead to Scanner failure. If the device is able to boot, Scanner failure will exhibit one of the following symptoms:

    Scanner Error 5 is displayed.

    Scanner Error 8 is displayed.


    Scanner Error 5 and 8 Details:
    Scanner Error 5 - Scanner unable to find Calibration Label prior to Copy or Scan Job.

    Scanner Error 8 – Scanner unable to find Calibration Label after Copy or Scan Job.


  3. #13
    Technician
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    Warsaw
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    Re: Help with HP Laserjet M2727nf

    HP is extending the 1 year Formatter and Scanner Sub Assembly warranties to 2 years from date of purchase.

    Level 1 Agents – Do your best to determine if the failing printer is within or near 2 years from date of purchase. If so, and the failing printer exhibits one of the above mentioned symptoms, follow your regional process to elevate the case for product replacement.

    Level 2 Agents – Present the below options to the customer.

    RESOLUTION
    RESOLUTION (Level 2 - Customer Satisfaction) ONLY

    Troubleshooting for Level 2 Agents - Customer Satisfaction ONLY
    For customers that have products that exhibit the symptoms listed above, HP will replace the product with a new one. Offer the customer one of the following options:

    Replace the defective unit with a NEW HP LaserJet Pro M1536 MFP (monochrome). (See ‘PRODUCT COMPARISON CHART’ below.)

    Replace the defective unit with a NEW HP LaserJet M2727. (HP cannot guarantee replacement M2727 will not again fail for same reason. The new unit will, however, be covered by standard 1 year warranty and this Service Advisory.)

    NOTE: NEW products shipped to customers will retain the entire new product warranty. (One Year for either of the above listed products.)


  4. #14
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    Re: Help with HP Laserjet M2727nf

    SERVICE ACTION
    Ensure the unit in question meets the criteria of this Service Advisory:

    Unit displays or exhibits one of the listed error messages or behaviors.

    Unit was purchased 2 years ago or less.

    If both A and B are met, replace the defective unit with one of the customer chosen NEW printers and mark the CSO as a Service Advisory.

    NOTE: Do not repair a M2727 exhibiting any of the symptoms listed in this Service Advisory. HP cannot guarantee that replacement formatter boards (new or refurbished) will not cause unit to fail again.

    Recommended Action: Refer to Resolution

    Objective: Recommended Modification

    LABOR ALLOWED
    Hours: 0

    Minutes: 0

    Service Delivery Type: HP Site

    EFFECTIVE DATES
    Start: 2012-01-01

    Expiration: 2012-12-31


  5. #15
    Technician BAAKLINIELIAS's Avatar
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    Feb 2011
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    beyrouth
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    Re: Help with HP Laserjet M2727nf

    HI,
    1 , you need to clean very well all the mirrors and the glass, where the light read the home position .
    2 , you can try to move the lens , no it's very important to put sign for it position


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