I am working on M5035 that has this issue that seems to be worldwide. WHEN SCANING, IT WILL CHANGE ORIENTATION OF ORIGINAL DOCUMENT AND SO IT WILL RESULT IN CUT OFF IMAGE. page after that might be fine or not. next job, totaly perfect. i upgraded firmware as hp recomends, tried different HDD, different formater. next thing i am looking to replce scaner control board. does anybody have a possible solution on this? i have spent hours playing with this.