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  1. #1
    Field Supervisor 500+ Posts aabarnes1's Avatar
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    Laserjet 3800 jamming continuously on 2nd page from paper tray.

    Having this ongoing issue for a couple of weeks now, 1st page feeds ok but second page does not even get picked up most times and of course it registers a jam. On occasions the 2nd page feeds through by about 30cm (6in). Fuser and feed tyres, reg roller all in good condition with plenty of life on them. Help would be welcome. TIA.
    Grant me the serenity to accept the things I cannot change.

  2. #2
    Service Manager 5,000+ Posts
    Laserjet 3800 jamming continuously on 2nd page from paper tray.


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    Lightbulb Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

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  3. #3
    Trusted Tech 50+ Posts atech's Avatar
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    Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

    Quote Originally Posted by aabarnes1 View Post
    Having this ongoing issue for a couple of weeks now, 1st page feeds ok but second page does not even get picked up most times and of course it registers a jam. On occasions the 2nd page feeds through by about 30cm (6in). Fuser and feed tyres, reg roller all in good condition with plenty of life on them. Help would be welcome. TIA.
    Did you try cleaning the feed tyres? try cleaning first. then check the paper path sensor/actuator.

  4. #4
    Field Supervisor 500+ Posts aabarnes1's Avatar
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    Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

    Quote Originally Posted by atech View Post
    Did you try cleaning the feed tyres? try cleaning first. then check the paper path sensor/actuator.
    Yes I did clean the tyres, where is the paper path sensor you mentioned please?
    Grant me the serenity to accept the things I cannot change.

  5. #5
    Technician lorenzo's Avatar
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    Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

    Quote Originally Posted by aabarnes1 View Post
    Having this ongoing issue for a couple of weeks now, 1st page feeds ok but second page does not even get picked up most times and of course it registers a jam. On occasions the 2nd page feeds through by about 30cm (6in). Fuser and feed tyres, reg roller all in good condition with plenty of life on them. Help would be welcome. TIA.



    paper size setting.. maybe!

  6. #6
    Master Of The Obvious 10,000+ Posts
    Laserjet 3800 jamming continuously on 2nd page from paper tray.

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    Re: Laserjet 3800 jamming continuously on 2nd page from paper tray.

    Quote Originally Posted by lorenzo View Post
    paper size setting.. maybe!
    That's what I was thinking about. Does the actual physical paper size match the size detected, or programmed? A mismatch is the most common explanation for this sort of jamming. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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