Bad color printing from PC, but makes good color copies. WTH? HP 4730

[prntrfxr]

I realize this may be a shot in the dark here, but...

Did you try disable cartridge check from the diagnostics menu and switch the cartridges to a different slot? Then try the test again to see if it follows the cartridge or stays with the slot.

Did you try another transfer belt?

I can't think why it would happen when printing but not when copying other than a software/communication issue, but at this point it may not hurt to try these 2 things.

[BWB8771]

I did do a cartridge swap and the problem seems to follow the slot, not the cartridge. The test print came out cyan-tinged this time.

[Shadow]

if the problem has stayed with the slot, then I would think you need to take a closer look in to it.
is the cyan shading match the magenta exactly?
it sounds like physical interference, ie; dropped toner on the slit glass or something blocking the light path.

[thec3llc]

I realize this may be a shot in the dark here, but...

Did you try disable cartridge check

I can't think why it would happen when printing but not when copying other than a software/communication issue, but at this point it may not hurt to try these 2 things.

I almost suggested the same thing but came to the same conclusion you did about the software. Though I didn't realize you could swap the cartridges around when you did that? Are they all interchangeable when you disable that?


Sent from my Samsung Galaxy Note 2