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  1. #1
    Senior Tech 100+ Posts hmac's Avatar
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    HP T610 - firmware error and 79:04

    Hello,

    My problem: I have code that opens a 79:04 screen. Must update the firmware but when updating the web window should open to select the firmware is in error.

    Here's the procedure I am:
    Launch HP Printer Utility
    I chose my printer from the list
    I go to the Support tab
    Update firmware
    InternetExplorer window opens (it runs for 4 5sec, and it makes me open the page was canceled)

    I connected via USB, I have no Ethernet interface.

    Test: I tried it with Internet Explorer (v.9.0.8112) and Google Chrome (v. 24.0.1312.57)
    I tested on another PC - same problem except that the plant IE "closing innatendue software"
    I did the windows update

    I updated the Remote TeamViewer on my client PC (requires remote), can this cause the problem?
    If you have a solution I suggested?

    Thank you in advance

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  2. #2
    Trusted Tech 50+ Posts jeff33's Avatar
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    Re: HP T610 - firmware error and 79:04

    79:04 is almost always a printhead problem, you should start there.


  3. #3
    Senior Tech 100+ Posts hmac's Avatar
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    Re: HP T610 - firmware error and 79:04

    Quote Originally Posted by jeff33 View Post
    79:04 is almost always a printhead problem, you should start there.
    I recently replaced the belt and Servicestation. Can it come from?
    Where can I find all the technical information of this tracer (lifetime parts, etc. ..)?


    There is there a way to check the print heads?
    My client is based near my studio, I can not act has distance at the moment!

    I also try to turn on the machine without the printhead and cartridges.
    But his change anything.

    Last edited by hmac; 02-05-2013 at 03:17 AM.
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  4. #4
    Service Manager 10,000+ Posts
    HP T610 - firmware error and 79:04

    JustManuals's Avatar
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    Lightbulb Re: HP T610 - firmware error and 79:04

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


    Paul@justmanuals.com



  5. #5
    Just a fellow wanderer 2,500+ Posts Iowatech's Avatar
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    Re: HP T610 - firmware error and 79:04

    As far as updating the firmware over USB goes, have you downloaded and installed the most current print drivers and software for that mschine on your computer from HP's website before you tried? That's something that caused me a good deal of grief before I figured that out.
    Hope that helps.


  6. #6
    Lunafang
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    Re: HP T610 - firmware error and 79:04

    Well i uninstalled the firm ware disconnected the printer and then installed the new updated or rather current firmware and tired again wallah !!! it work fine did not have any problems after.


  7. #7
    Senior Tech 100+ Posts hmac's Avatar
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    Re: HP T610 - firmware error and 79:04

    Quote Originally Posted by Iowatech View Post
    As far as updating the firmware over USB goes, have you downloaded and installed the most current print drivers and software for that mschine on your computer from HP's website before you tried? That's something that caused me a good deal of grief before I figured that out.
    Hope that helps.
    What print drivers play a role in the update of the printer?
    I just installed HP Printer Utility, and I downloaded the firmware on the HP website for updates.
    But HP Printer Utility when I choose "Upgrade Firmware" window that opens web does not work (blank page or error page)


    I change all the cartridges and printheads all nothing to do but its not working.


    I still have the code to start 79:04.


    Please find me a solution because I turn around and the lack of customer patience.

    Thanks you.

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  8. #8
    Just a fellow wanderer 2,500+ Posts Iowatech's Avatar
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    Re: HP T610 - firmware error and 79:04

    Quote Originally Posted by hmac View Post
    What print drivers play a role in the update of the printer?
    I just installed HP Printer Utility, and I downloaded the firmware on the HP website for updates.
    But HP Printer Utility when I choose "Upgrade Firmware" window that opens web does not work (blank page or error page)


    I change all the cartridges and printheads all nothing to do but its not working.


    I still have the code to start 79:04.


    Please find me a solution because I turn around and the lack of customer patience.

    Thanks you.
    Actually for updating the firmware over a USB connection, the correct print drivers are pretty important, because as far as I can tell the firmware is sent to the printer the same as any other print job, and the printer can tell the difference between the two.
    Also, trying to use a web browser like Internet Explorer or Chrome on a machine connected by USB will never work, as USB is not a network connection.


  9. #9
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    Re: HP T610 - firmware error and 79:04

    Hello
    I repaired this printer error replacing the hdd
    But You need to use a Virgin hdd with blank ID
    like this one
    HP DESIGNJET T610 T1100 HDD Q6683-67027 Q6683-67030 6684-60008 Q6683-60193


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