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  1. #1
    mactheknife
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    HP 5550hdn recurring fuser jams

    Hi!

    I just recently bought a second hand HP 5550hdn a3 colour laser printer. At first it seemed to work like a charm, but now I get paper jams in the fuser very often. It gets stuck more often when I print documents with lots of color, but sometimes it happens for normal documents too. Some documents work all the time, others never. Once I find a working document I can print an unlimited amount of copies (it seems) without jams, isn't that strange? Does anyone have a suggestion?

    Best Regards,
    Markus

  2. #2
    Field Supervisor 500+ Posts Wild Bill's Avatar
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    Re: HP 5550hdn recurring fuser jams

    Is the paper wrapping around the upper sleeve? Do you have heavy solid fills at the lead edge?

    1.) Switch direction of the paper (If sideways switch to length wise)

    2.) Replaced Fuser Assembly

    3.) Problems with Generic Toner, Replace toner with OEM Toner
    Izzy

  3. #3
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    HP 5550hdn recurring fuser jams


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    Lightbulb Re: HP 5550hdn recurring fuser jams

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


    Paul@justmanuals.com

  4. #4
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: HP 5550hdn recurring fuser jams

    Those fusers can get flat spots. If you remove it and rotate it by hand and feel flats, change the fuser.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  5. #5
    Master Of The Obvious 10,000+ Posts
    HP 5550hdn recurring fuser jams

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    Re: HP 5550hdn recurring fuser jams

    One more thing that you might look at: The exit switch flag can break causing intermittent paper detection. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 1,000+ Posts
    HP 5550hdn recurring fuser jams

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    Re: HP 5550hdn recurring fuser jams

    Additionally: The exit roller is driven by a different motor. If the fuser is not seated properly that gear will not be engaged properly and you will have the paper stop in the middle of the fuser. I get a lot of NPF returns because techs haven't seated the fuser properly. It might not apply, unless you have this problem after reinstallation or replacement of a fuser. The same applies to the 46xx series machines.
    Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

  7. #7
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    Re: HP 5550hdn recurring fuser jams

    Your colour pages must be about 1 cm from the edge of the page that feeds in...if you are using compatible toner. The compatible toner is too thick and sticks to the fuser. Good luck.

  8. #8
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    Re: HP 5550hdn recurring fuser jams

    Another simple thing to do when printing with lots of coverage is to increase the fuser temperature. either on the printer or in the driver say that is heavy paper.

  9. #9
    Service Manager 1,000+ Posts
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    Re: HP 5550hdn recurring fuser jams

    Quote Originally Posted by daprex View Post
    Another simple thing to do when printing with lots of coverage is to increase the fuser temperature. either on the printer or in the driver say that is heavy paper.

    Just remember drivers ALWAYS override anything set in settings. So, you need to tell your customer (show them) to set paper thickness to heavy in the driver or their plain paper settings will override what you just did.
    Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

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