I replaced a formatter on a M4345 MFP. The IT wasn't there, and I didn't know how they wanted the network configured. The cust called back, and said they're having trouble connecting. I went back and worked with IT, and I honestly couldn't find any reason that it shouldn't work. Everything looked like it was supposed to look. We could even go to the http imbedded jetdirect page. But every job got hung up in the print queue. We could print from USB, but not from the network. Tried adding a jet direct card, and the same thing happened.
Finally, I thought maybe upgrading the firmware might help us. So I started that from the usb, using HP's easy upgrade program. Everything seemed to go well. Everything acted as though expected... except afterward, the printer LED stayed on "data" instead of "ready". We waited for about 10 minutes and finally decided to reboot the printer.
Now, it starts counting memory, and then stops. I don't remember the exact wording it said, but I think it was something like:
download rfu file,
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