customer was purchasing their cartridges themselves not sure if oem or compatible and has to periodically pull cartridge out and shake due to a light streak from lead edge to trail in same area. the cartridge(compatible) I sold them is now doing the same thing. Just defective cartridges. If a oem cartridge is installed and the same reults occur where do I look next???
Thanks!!!
Scanner
Izzy
scanner?Originally Posted by Wild Bill
Are we talking about the same HP laserjet 2300?
HP LJ2300.jpg
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
shaking the cartridge gets rid of the streak briefly; I don't believe there is a scanner on this printer; at least the streaks are mainly from printing.
Thanks!!!
Are you sure a new cartridge is doing this? Customers love to insist they "just" replaced it--failing to tell you they've run 10000+ prints on it.
I agree with theengel. I don't think that there's anything to fix here. When the cartridges get low, sometimes it runs out of toner at the front, or the back, or the middle. Just shake the cartridge a little if you want the last 25 prints from the dregs in the bottom of the cartridge. If you don't care so much, just change the cartridge. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
It's doing it now is all I can say for certain; so maybe my cartridge???
My guess is that you just have an empty cartridge.
Scanner = Laser
Laser/scanner RM1-0313 2300
Izzy
No, if it were a dirty laser, shaking the cartridge would have no effect.
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