HP CP5225

[brunot]

Greetings everyone,
Cannot perform duplex mode, the paper(in reverse path) is jammed at delivery roller(paper delivery assembly) every time.
Checked: The duplex reverse solenoids (SL3,SL7) - tested ok
The jammed paper does not reach the Duplex feed roller.
Please advice
Thanks

[Elmtech]

Try replacing the duplex drive assy.

[brunot]

Thanks

Try replacing the duplex drive assy.

[brunot]

Try replacing the duplex drive assy.

I replaced the duplex drive assembly
Same problem : jam in duplex area.
I can see that the duplex feed roller is not working.
Is there any sensor or motor to check?
Please advice
Thanks

[Elmtech]

What is the jam code being generated? You never mentioned it in your original post. Also is simplex printing ok?

[brunot]

What is the jam code being generated? You never mentioned it in your original post. Also is simplex printing ok?

Hi,there is no code (on screen: "jam in print paper path) and simplex printing is ok.
I am using the CP5225dn UPD PCL5 driver, is it ok ?

[Elmtech]

ushould be able to see the last few errors on the config page

[Elmtech]

also check to see if the upd is configured correctly for your machine.

[brunot]

ushould be able to see the last few errors on the config page

Config. page.jpg

[brunot]

also check to see if the upd is configured correctly for your machine.

Is the settings ok?
Printing Preferences 1.jpgPrinting Preferences 2.jpgPrinting Preferences 3.jpgPrinting Preferences 4.jpgPrinting Preferences 5.jpg