4700 60.02 code, need second opinion.

**fixthecopier** · 03-04-2015

Originally Posted by 20 year tech

Try removing the back cover and look to see if the rear cross bar of the frame is not bent in. If it is bent it keeps the tray from fully closing. good luck

Was looking at it through the tray opening, but I have new glasses and everything looks bent.

**fixthecopier** · 03-06-2015

Well I went back and took a second look. Removed the tray and checked the cross bar in the rear. Put a straight edge on i, top and bottom, seemed straight. With no other ideas to try, I removed the covers and looked at it again and sure enough it was slightly bent in, to the front just enough to hold the tray out a hair. Hammered it back and works great. Thanks for the tip, I commented in your rep, thanks again.

I forgot my number one rule when working on base which is to remember who I am working for. The printer was most likely kicked. These guys could mess up a block of steel with a rubber hammer.

**MBT** · 03-23-2015

One thing I've ran into on the 4700's is if the table is too small, the printer won't sit properly and apply pressure to the tray, preventing proper lift.
Is the table bigger than the printer or just a little too small? If the table is bigger than the printer and all feet are on the table, is the table warped?
Maybe try testing it on the floor?

**fixthecopier** · 03-23-2015

Originally Posted by MBT

One thing I've ran into on the 4700's is if the table is too small, the printer won't sit properly and apply pressure to the tray, preventing proper lift.
Is the table bigger than the printer or just a little too small? If the table is bigger than the printer and all feet are on the table, is the table warped?
Maybe try testing it on the floor?

Thanks for the reply, but you didn't read my last post. It was fixed 2 weeks ago.

**MBT** · 03-23-2015

Originally Posted by fixthecopier

Thanks for the reply, but you didn't read my last post. It was fixed 2 weeks ago.

This is what I get for reading in a hurry. My apologies and I'm glad you were able to fix it.

**prntrfxr** · 03-26-2015

I may have missed something when scanning the previous posts, but you're saying the problem only occurs when printing from tray 1? Did you replace tray 2? It is the part that is doing the actual feeding and the paper enters from the front instead of the rear. There may be something broken in the front part that prevents lift.

**fixthecopier** · 03-26-2015

Originally Posted by prntrfxr

I may have missed something when scanning the previous posts, but you're saying the problem only occurs when printing from tray 1? Did you replace tray 2? It is the part that is doing the actual feeding and the paper enters from the front instead of the rear. There may be something broken in the front part that prevents lift.

Thanks for responding. The problem was that the metal brace behind tray 2 was bent in just enough to keep the tray from fully engaging the lift motor. I suspect someone kicked it when moving it. It was probably off by a couple of mm's.