I serviced an HP LJ P3015 for a customer of mine, they called me because when they send a print job to the printer it does not always print within a timely manner. I was told by the end user that sometimes they will send a job to it and " an hour later it prints out," or if they turn it off and back on it prints out. When I went out there I performed a cold reset, reinstalled the IP info, updated the firmware, ran a ping test and cleaned up the printer, ran some test prints with the customers that were networked to it and they all printed out within an fairly quick and timely manner. I received a phone call from the customer first thing in the morning and they procedded to tell me it is doing the same thing again. I told them to call their network administrator and have him check it out and see what he comes up with, which I hate to do because at this point in time, I really don't know what else to do, and I hate to " pass the buck," I know they are using a PCL6 driver and the computers are on a Windows 7 64 bit system. I thought about changing the drivers to a PCL5 to see if that would make a difference. Any suggestions? Am I on the right track with having them call the network administrator? I have researched the issue ( Google search) and seem to have pretty much covered any suggestions.
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