We have a customer that is complaining about poor copy and scan quality. When they print, the images are fine; however the copies and scans are several shades lighter than the originals. We have adjusted the toner density all the way to five but this isn't helping. We know it's not the transfer roller or internal mechanisms because the prints are good - does anyone know of a way to override the default settings on the copier to adjust the exposure levels? The customer is complaining about having to adjust the exposure settings every time he makes a copy, so we're wondering if we can change the exposure default.
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